New business term- “Customer Slur-vice”
Note: have you ever wondered what it would be like to have more descriptive business terms? This series is designed to put more honesty in the workplace.
We all have heard of “customer service” and understand the term refers to providing great service to both internal and external buyers of our goods and services.
Internal customers are most frequently the victims of “Customer Slur-vice”. It occurs when an employee cuts down another employee or department to any other employee or to a customer. During a recent visit to one of the discount big box retailers on Rochester Road, in Rochester Hills, Michigan, your Examiner asked how the checkout clerk liked her job.
“It would be great if there weren’t so many a—holes working here,” was her surprising response.
How can one feel good about shopping in a place where these types of internal customer disservice are so well entrenched?
The Slur degrades the entire organization or company as the organization’s reputation always hinges on each individual within the organization.
Protect your company, department, organization, and/or team from this detrimental cancer by showing them the importance of internal customer service. Most employees do not consider their coworkers are customers.
GetMaxImpact,com, operated by Max Impact Corporation of Rochester Hills, Michigan, is a leadership development website with an abundance of business and leadership development information, It contains more New Business Terms and a variety of anecdotes, articles, and information.
Share your own new business term by sending an email to your Examiner.
Article series:
- Employee entitlements around the world
- Top 5 reasons for employee failure.
- Debunking the top 6 job search myths.
Building your Human Capital library:
- The Servant Leader: How to Build a Creative Team, Develop Great Morale, and Improve Bottom-Line Performance
- The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You
- The Ant and the Elephant: Leadership For the Self
- The New Leader's 100-Day Action Plan: How to Take Charge, Build Your Team, and Get Immediate Results
Additional resources for you:
- Blog: The Anecdotal Leader, a leadership blog
- Book: Life’s Leadership Lessons 53 anecdotal leadership lessons. Paperback, e-book, Kindle.
- Diversity information: Cultural Bridges – free information about more than 20 cultures.
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