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Houston Public Library Seeks Assistant Director of Digital Strategies

The Houston Public Library (H.P.L.) is seeking an Assistant Director of Digital Strategies (PN# 11976). He or she needs to be “a dynamic information technology professional.”

The Assistant Director of Digital Strategies will “provide visionary and transformational leadership in today's digital library environment while envisioning and preparing for the library of the future. This individual is smart, strategic, creative, and results-driven with extensive experience in providing support for public services, especially in a system with multiple locations; and has deep knowledge in operational improvement and change management.”

The Houston Public Library is a Department of the City of Houston. The Assistant Director of Digital Strategies works in the Automation Section of the Digital Strategies Division.

The reporting location is the Central Library, located at 500 McKinney Street, Houston, Texas 77002. Typically, the Assistant Director of Digital Strategies will work from 8:00 a.m. to 5:00 p.m., though the workweek will vary in terms of days worked. The schedule is subject to change.

The Assistant Director of Digital Strategies (A.D.D.S.) will provide leadership for the H.P.L. Digital Strategies team, and, in keeping with H.P.L.'s vision and mission, will create a fresh direction for H.P.L. systemwide technology services. The A.D.D.S. will work in partnership with H.P.L. Leadership, H.P.L. Divisions, and the City of Houston Information Technology Services Department (H.I.T.S.) to plan, develop, implement, and evaluate leading edge technology strategies that support H.P.L.'s business operations, and continuously improve cost effectiveness, service quality and customer service delivery.

Reporting to the Library Director, this position is an exciting executive leadership opportunity in a forward thinking organization. The A.D.D.S. serves as an integral member of the Houston Public Library Executive Leadership Team and plays a critical role in leading H.P.L. into a future that will include state of the art technologies that support innovative information delivery, engaging learning spaces, and stellar customer experiences.

The City of Houston states, “The ideal candidate will have demonstrated success aligning people, processes and technology; excellent leadership, communication, interpersonal and customer relationship skills; and is successful interfacing with executive management, business partners, stakeholders, and staff. The individual we seek can quickly build trust and work successfully in a large, diverse, urban environment.”

Essential responsibilities for the Assistant Director for Digital Strategies include providing overall vision, innovation, and leadership for H.P.L.'s digital services; serving as a member of the Executive Leadership Team; providing leadership for the H.P.L. Digital Strategies Team (D.S.T.); implementing team building and development opportunities for D.S.T. to facilitate innovation and to ensure continuous delivery of effective, efficient, leading edge technology services; establishing and direct the strategic and tactical goals, policies, and procedures for the division; identifying and address user needs and resolve problems in a timely manner; developing and implement a system to continuously analyze and improve upon technology standards, procedures and policies across the library to gain efficiencies and improve processes; partnering with the City of Houston Information Technology Services Department (H.I.T.S.) to ensure H.P.L.'s compliance with citywide technology standards, and to ensure optimal support for H.P.L.'s technology operations; serving as the H.P.L.’s liaison to H.I.T.S.; represent H.P.L. on citywide technology meetings and on citywide technology committees and teams; monitoring performance of H.I.T.S. through an operational level agreement, automated systems monitoring, and other measures; establishing services metrics that align with H.P.L. standards and goals that demonstrate value to H.P.L.'s staff operations and excellent customer service delivery; leading and encourage continuous research within H.P.L. to ensure current knowledge of industry trends and emerging technologies for Library staff; serving as a link to the wider world of library technology and technology in general through broad engagement with vendors, local and national Library colleagues, and participation in national professional organizations; managing vendor relationships and contracts to maximize service level performance and minimize costs; proposing hardware/software solutions to accomplish H.P.L.'s vision and mission; managing, tracking, and controlling technology operating and capital budgets for purchasing, staffing and operations; and providing general oversight for the Houston Area Library Automated Network (H.A.L.A.N.). The H.A.L.A.N. is a consortium of libraries, including Houston Public Library, served by a common integrated library system (I.L.S.) through contract with the City of Houston and housed at the H.P.L.

The H.A.L.A.N. Division Chief reports to the A.D.D.S. The latter administers the H.P.L.'s technology staff and public training centers. He or she continuously develops training opportunities for the public and staff in using emerging technologies and applications.

The position requires stooping and bending; lifting of library materials up to twenty pounds. One must be able to move freely throughout the Central Library to file or retrieve library materials. Obviously, one must be able to effectively communicate orally and in writing.

This minimum education requirement is a Bachelor's degree in Computer Science, Information Systems/Technology, Business Administration, Public Administration or a closely related field.

A Master's degree in Computer Science or Information Systems/Technology, Library Science, Business Administration, or Public Administration is strongly preferred.

This job requires seven years of experience in Information Technology and/or Administration, with at least three of those years in a significant managerial capacity. Management experience in an I.T. organization or environment is strongly preferred.

Note that a Master's degree in Computer Science, Information Systems/Technology, Library Science, Business Administration, or Public Administration may be substituted for two years of experience. This job does requires a valid driver's license and compliance with the City of Houston policy on driving (AP 2-2).

Preference will be given to individuals that have the ability to lead a team of fifteen or more employees; ten years of IT experience – platform, infrastructure, and enterprise architecture; five years of experience with distributed and high-availability network across multiple locations; three years of Cloud Technology experience; five years of experience with web-based technologies; familiarity with ITIL or ITIL certification; five years of experience with external customer service operations environment; current and proficient knowledge of MS Office (Excel, PowerPoint and Word); experience working with people of diverse backgrounds; the ability to communicate effectively orally and in writing; and strong interpersonal and collaboration skills.

In addition, preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

No skills test is required. However, the Houston Public Library may administer a skill assessment evaluation. This position is subject to random drug testing and if a promotional position, the candidate must pass an assignment drug test.

To apply for this job, submit an application online at for the Assistant Director of Digital Strategies position, PN# 11976. Attach a cover letter and résumé including at least three professional references and current salary.

This position is Pay Grade 32. The potential pay range is $3,847.00 - $4,308.00 biweekly ($100,022.00 - $112,008.00 annually). Successful candidates will be contacted for a preliminary phone interview and provided information for next steps at that time. For inquiries, contact the H.P.L. Human Resources Office at (832) 393-1339.

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