Detroit area Arby’s employees are on special notice after the Jackson County Health Department confirmed today that 14-year-old Ryan Hart of nearby Jackson, Mich., was served a part of a finger in his junior roast beef sandwich.
Steve Hall, environmental health director for the county, told the Jackson Citizen Patriot the employee working the slicer accidentally cut off the tip of her finger while making the sandwiches. The employee immediately left the work area but did not alert other employees of the accident.
According to filed reports, other Arby’s employees continued making and serving the sandwiches until the injured employed was found and revealed what had happened. The restaurant stopped filing orders and cleaned all equipment, but Hart’s mother had already pulled away from the drive-through window and left the parking lot.
Health Department officials in Oakland County have established a procedure for accidents at restaurants. Employees should be trained to verbally or visually alert other employees once food may have become contaminated with body parts or fluids or other harmful substances. Food service is to stop and any food prepared or served after the incident is to be isolated, not destroyed, for potential investigations. Then all equipment must be completely cleaned before service can be resumed
Human resources professionals need to document that this safety procedure is understood by all employees.
Failure by the employees to follow prescribed procedures will not absolve Arby’s from responsibility in this or other incidents, but it can help reduce damages.
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