Detroit area Arby’s employees are on special notice after the Jackson County Health Department confirmed today that 14-year-old Ryan Hart of nearby Jackson, Mich., was served a part of a finger in his junior roast beef sandwich.
Steve Hall, environmental health director for the county, told the Jackson Citizen Patriot the employee working the slicer accidentally cut off the tip of her finger while making the sandwiches. The employee immediately left the work area but did not alert other employees of the accident.
According to filed reports, other Arby’s employees continued making and serving the sandwiches until the injured employed was found and revealed what had happened. The restaurant stopped filing orders and cleaned all equipment, but Hart’s mother had already pulled away from the drive-through window and left the parking lot.
Health Department officials in Oakland County have established a procedure for accidents at restaurants. Employees should be trained to verbally or visually alert other employees once food may have become contaminated with body parts or fluids or other harmful substances. Food service is to stop and any food prepared or served after the incident is to be isolated, not destroyed, for potential investigations. Then all equipment must be completely cleaned before service can be resumed
Human resources professionals need to document that this safety procedure is understood by all employees.
Failure by the employees to follow prescribed procedures will not absolve Arby’s from responsibility in this or other incidents, but it can help reduce damages.
Article series:
- Employee entitlements around the world
- Top 5 reasons for employee failure.
- Debunking the top 6 job search myths.
Building your Human Capital library:
- The Servant Leader: How to Build a Creative Team, Develop Great Morale, and Improve Bottom-Line Performance
- The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You
- The Ant and the Elephant: Leadership For the Self
- The New Leader's 100-Day Action Plan: How to Take Charge, Build Your Team, and Get Immediate Results
Additional resources for you:
- Blog: The Anecdotal Leader, a leadership blog
- Book: Life’s Leadership Lessons 53 anecdotal leadership lessons. Paperback, e-book, Kindle.
- Diversity information: Cultural Bridges – free information about more than 20 cultures.
- Networking: Employment Diversity in Michigan – a Linked In group for Human Resources professionals in Michigan.
- White papers: White papers and featured articles by your Examiner
Comments