Oh no ... they're among us! The living dead (or zombies) could be lurking right before your eyes. They show up to work, they do exactly what’s required of them, they never miss a payday, so how do you know you have one among you?
Listen carefully, they’ll tell you. At the water fountain you might overhear them proclaim, “I’m the only one works around here,” or “I’m never appreciated,” or “Why does so and so always get away with that stuff?” They may ask questions like, “Where’s the manager … I never see him or her around here?” Actions speak for themselves, but the words they use can be a “tell” and in today’s competitive environment managers need to be aware of who “walk the talk” and not tolerate those who “talk the walk.” If a manager is aware and chooses not to have the talk with those who are offenders the offender then believes they’re entitled, or worse empowered. Then months later when the manger finally does have a talk, the offender defiantly states, “I’ve been doing this for months, and it’s never been a problem before, why NOW?”
Regular personal one on one conferences between the employees and management will diminish the habits that cause problems. I’ve found a graphic that explains it better than I can describe it with words; I call it the K.A.S.H. Box. It helps us all understand that we really do spend a lot of time on the left half of the box developing the Knowledge and Skills necessary to get hired, yet it’s the right side of the box with Attitudes and Habits that get people fired or businesses to fail.
A structured personal development program helps everyone improve their attitudes and habits and I would be glad to discuss the programs I offer to employers that do just that as well as improve their skills and knowledge as it pertains to their specific jobs and any future promotions that should come along with a good attitude and productive habits.
Until the next post, have a productive day and predictable future … one you create!