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GTA Online: Rockstar gives instructions to avoid character deletion

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Rockstar Games provided an update Sunday to help Grand Theft Auto Online players on the PS3 and Xbox 360 avoid their characters being deleted. A GTA V patch to fix the issue is also in the works.

"Please do NOT use the 'Retry' button after receiving the message 'Rockstar Cloud Servers are unavailable' as this may result in loss of character data," Rockstar wrote on in an update one its support site. "If you are trying to access GTA Online and Rockstar Cloud Servers are unavailable, please exit to GTAV Story Mode and try entering GTA Online again through the Pause menu in Story Mode. We will be issuing a title update that will fix this issue as soon as possible."

Grand Theft Auto V players have been reporting the deletion of the characters since GTA Online launched last Tuesday. Rockstar Games finally addressed on the issue on Friday alongside the release of patch 1.02.

For those that have lost their characters, Rockstar Games says, "We are in the process of determining the options for addressing the issues for those players who have been affected."

If your character has been deleted and want to retain your character, the best course of action is to not create a new one in the same slot that would overwrite the lost one.

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