<continued from Gamer Purgatory part 2>
One well written report to the BBB and I get a phone call from some executive I guess. I do not feel sorry for that individual because he received all my wrath. Everything I did was repeated letter by letter to be certain the problem would be fixed. Repeatedly Hell Computer tech dept did nothing but show extreme incompetence. I feel safe saying that since the word competent means “having suitable or sufficient skill, knowledge, experience, etc.” (thanks dictionary.com!) When EVERY solution has been contradicted by their own department that rather proves that competence is not a sought after quality. Having dealt with some amazing tech departments for my other software/services, I think by comparison I can safely say I can distinguish between “suitable or sufficient skill.” Having spent 30 years pursuing the art of professional communication/customer service I can definitely say I know a thing or two about business to client responsibilities.
Back to the executive. He seemed more worried at first about a BBB report than what was really going on. So I unloaded both barrels and itemized every tiny discrepancy that in legal terms is called a lie. Warranties, service promises, “just” this driver we never provide anyone, employees blatantly lying about no badge number or way to track them (which actually all calls are tracked – ironic ain’t it?) and finally ending with the rather large paperweight I have that is barely 90 days old. One more phone call from another even higher executive who apparently didn’t get much of a memo proved that Hell Computers has a communication problem. “Just” more fuel for the fire. Now that my blood pressure has done the Mambo for over a week I started looking for lawyers. Almost as if they have my house bugged, I get a call from a tech who gets my information and mailed off some parts to a local IT individual.
And wouldn’t you know it? Within 90 minutes he had my system up and running flawlessly. It was a bad motherboard/network card. All of this frustration and work to re-install everything I had could have been avoided. Even the local tech seemed confused. Not only was the driver not the solution, it turns out the last one wouldn’t even work on my system if everything had been working since it was the wrong one. His discombobulated attitude was a breath of fresh air. If you isolate the problem to a certain point, like my original problem then it is almost always a hardware malfunction – not an exact quote since I was stunned yet again to hear someone who could problem solve AND actually solve a problem.
So there you have it as condensed as I could make it for easier reading. If I were to review the whole thing like a game the tech support department would get an F. I would say F- but it just looks like a typo. I would actually give them a Z-.
So until next time.