Today’s emailed press releases were filled with good stuff. One that really piqued my interest was from Frequent Business Traveler magazine that said, “Eighty-five percent of frequent flyers think that the U.S. Transportation Security Administration (TSA) is doing either a poor or fair job in performing security screenings at the nation's airports.”
This globe-trotting travel writer pretty much agrees with the magazine’s survey having had her share of unpleasant experiences in airports around the world such as the confiscation of a delicious cherry jam, given us by friends, by a very surly Seattle Airport TSA woman. Another episode was being frisked at Heathrow Airport very inappropriately. And then there was the case of my aging. 90-pound mother-in-law, who was wheelchair-bound but the eagle-eyed TSAers made her take her shoes off (which I did for her) and stand up and be body searched. Don’t get me started there’s more and I’m sure my readers have a few so send them to me.
The actual survey
- The survey finds that the typical American frequent flyer continues to hold the TSA in fairly low regard with 65.6 percent of respondents indicating the TSA's screening procedures are either not effective or not too effective at preventing acts of terrorism on an aircraft. In contrast, 26.6 percent indicated the procedures are somewhat effective, 6.8 percent said very effective, and 1.2 percent said extremely effective. A total of 2,415 respondents took part in the online survey conducted from August 9 through September 10 in partnership with FlyerTalk, the world's largest online travel community.
- Nearly 45 percent stated they were not satisfied with their last security experience; 29.6 percent said they were either satisfied, very satisfied, or extremely satisfied.
- Slightly less than half (46.2 percent) said that the TSA was doing a poor job in airport security screening, 38.2 percent rated it fair, 14.7 percent rated it good, and only one percent rated the agency's work as excellent.
- Nearly half (45.9 percent) of survey respondents have used PreCheck, the TSA trusted traveler security lanes. Eighty percent of those who have used the service reported they were either satisfied, very satisfied or extremely satisfied with the experience.
Frequent Business Traveler conducted a similar survey last year where the TSA's negative ratings were higher. This year, the administration received improved marks in every category – the amount of frequent flyers who found the TSA to be doing a poor or fair job in airport security screenings dropped by five percentage points. The percentage of survey respondents who found the TSA's efforts ineffective at preventing acts of terrorism dropped by ten percentage points as we., In recalling their latest experience, 21 percent fewer flyers were dissatisfied with their most recent TSA encounter.
Your LA Travel Diva Examiner and her husband Richard joined the trusted traveler program a year or so ago and are very pleased with it but would like to see it expanded to more airports and airlines. It was well worth going on line to fill out the forms, paying the $100 each and going to LAX for a qualifying interview. According to the magazine’s survey, “nearly twice as many travelers reported taking part in the TSA's PreCheck trusted traveler program.” The complete results of the study are at http://accura.cc/3f3vpf.
Frequent Business Traveler (http://www.frequentbusinesstraveler.com) is an online publication that offers travel tips and insights, news, reviews, and local knowledge.
View the video to see how our TSA is working (not good it seems).