eBay is holding a live webinar on Wednesday March 26 at 11 AM Pacific Time to discuss more about the Spring 2014 Update. The free webinar is presented by Brian Burke, eBay Director of Global Trust. Topics covered include:
New eBay seller performance standards
Updates to the Top Rated Seller Program
Top 5 tips to help sellers succeed and stay on top of new standards
eBay sellers have been concerned with the new updates since they were announced on March 11. One major concern is the implementation of a new way to measure seller performance, called the “transaction defect rate.” Detailed Seller Ratings, or DSRs, will still be in place, however, the defect rate shows the percentage of a seller’s successful transactions that have a transaction-related defect such as:
• Detailed seller rating of 1, 2 or 3 for item as described
• Detailed seller rating of 1 for shipping time
• Negative or neutral feedback
• Return initiated for a reason that indicates the item was not as described
• eBay Money Back Guarantee (previously known as eBay Buyer Protection) or PayPal Purchase Protection case opened for an item not received or an item not as described
• Seller-cancelled transactions
Seller cancelled transactions does not mean listings ended early for legitimate reasons, or honoring a request by a buyer to cancel a transaction. A seller-cancelled transaction refers more to sellers who habitually cancel transactions because they are selling on multiple venues and only have one of an item, or frequently run out of stock due to poor inventory management. Sellers are still free to end listings early if they discover an error on the listing, the item is broken, or they discover a flaw on the item. Also, if a buyer initiates a transaction cancellation, eBay can see this from their side and the cancellation is not counted against the seller. Hopefully this new rule will help improve the buyer experience and discourage sellers from pulling the rug out from underneath buyers who have bought and paid for an item in good faith.
Sellers have until August 20 to implement the changes outlined in the Spring 2014 update. There are significant changes regarding Top Rated Seller requirements and it will be harder for some sellers to earn the TRS discount. This free webinar is a great way for sellers to get their questions answered and learn more about exactly how the new changes will affect their individual businesses.