The Atlanta-based carrier Delta Airlines hasn’t always been known for stellar customer service. In fact, there have been times when this company has been at the bottom of the heap when it comes to a positive customer experience. However, recent years have seen a turnaround for this airline, as the company has made an intentional effort to raise the bar on their service level. Check out these five ways Delta Airlines is working hard to ramp up their customer experience this year.
Upgraded Seats on International Flights
Delta has invested approximately three billion into the customer experience. One way the money will be spent is to purchase upgraded flatbed seating for international flights. These seats convert to a full flatbed that is wider and forward facing for ultimate passenger comfort. The seats are also equipped with private screens and a full entertainment system. The new seats will be introduced first on Delta’s daily non-stop flights between Lagos and Atlanta.
Transporting Passengers by Porsche
A new service for Delta’s top customers is quickly gaining steam, although it is not widely advertised. At the Atlanta airport, the carrier has included a handful of Porsches on the tarmac to quickly transport passengers to connecting flights. Passengers are hand-picked from flight lists, with Delta’s Diamond customers getting first stab at the lux ride and Platinum passengers enjoying the service next.
More Recharging Stations at Airport Locations
Delta recently chose 13 more airports to add charging stations for customers who need to stay connected during travel days. These stations have been installed in Tokyo, as well as 12 locations throughout the U.S. While the top 20 busiest airports already boast Delta-branded charging stations at the airline’s gates, additional airports in Texas, Colorado, Missouri and California will also be included in this latest expansion. Even Alaska and Arizona will see the upgrades.
Additional Entertainment Options
Delta’s Wi-Fi equipped planes will now offer even more entertainment options to customers, by allowing them to directly stream movies and television programs directly into their laptops or tablets. The streamed content can be enjoyed while the passenger is in the air or for 24 hours after the flight as well. There will be a charge for the service, which may range anywhere from 99 cents to around four dollars – about the same price as renting a movie or program from an on-demand service.
Protection of Frequent Flier Customers
Delta has joined the ranks of American and Southwest Airlines in protecting frequent flier customers from unscrupulous companies that take information from the company’s website for their own purposes. Delta recently sent cease-and-desist letters to third-party websites that have been known to scan the airline website for information about frequent flier customers. Delta realizes the importance of protecting personal customer information and have taken the necessary steps to do so.
Delta Airlines is an example of an Atlanta business that is committed to raising the customer service standard. By showing how easy it can be to improve the customer experience with simple changes, this company serves as an inspiration to other businesses that are currently lacking a superior customer experience.
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