Skip to main content
  1. Life
  2. Neighborhoods
  3. Community Issues

Five Guys Burgers and Fries brings reputation and precision to Ocean City

The Five Guys Burgers and Fries chain came to Ocean City, Md. just this summer but brought with it a reputation for quality food quickly. To make that happen, manager Karen Cathell said they start early. Staff comes to meet the truck that brings them their ground beef fresh daily. The place doesn’t have a freezer because if it’s not fresh it’s not served at Five Guys Burgers and Fries.
To that end, in addition to fresh ground beef, produce and hand cut fries, Five Guys Burgers and Fries has its own bakery. Rolls are delivered from regional bakeries to ensure the product goes on a perfectly complimentary bun. That the rolls are fresh is kind of a given but juggling freshness and consistency is tricky.
Still every Five Guys Burgers and Fries restaurant serves the same menu with the same high quality. It’s like normal fast food in that you know precisely what to expect. It’s nothing like fast food in that it’s fresh and personally prepared with ingredients that have to meet an almost absurdly high standard.
When they arrive in the morning, in addition to weighing and patting out the day’s burgers, Five Guys Burgers and Fries staff gets busy slicing potatoes. Since french fries make up the bulk of their menu, like the burgers they take their selection and production very seriously.
With the first round of potatoes poised over a long sink filled with oil and the last of the prep cooks finishing up slicing the fresh toppings in the back, the fry cooks get psyched up for a busy afternoon. It’s part of a culture that promotes teamwork. Cranking out food is easy, but preparing fresh food cooked to order while keeping the waits to a minimum takes coordination as much as it takes enthusiasm.
Each of the nearly 500 stores is visited regularly by a secret shopper, if the food and the service are perfect the employees get a cash bonus. So rather than performing at a level that prevents them getting yelled at, the Five Guys Burgers and Fries employees perform at a level that could earn them extra cash. 

Comments

Advertisement

Life

  • Johnny Manziel
    Should Johnny Manziel apologize for his hard partying over the offseason?
    Today's Buzz
  • Crop circles
    Similar crop circles appeared in Germany and England within days of each other
    Camera
    19 Photos
  • Advanced placement
    The AP program is gaining traction as a key component in college admissions
    Camera
    5 Photos
  • Beach hats
    Beat the heat with the best summer beach hats for women
    Camera
    Beach Hats
  • Expectations for ministry
    Pastor preaches to newly ordained ministers about expectations for ministry
    Camera
    6 Photos
  • Medical symptoms
    See which symptoms should cause you to seek a doctor’s attention right away
    Camera
    6 Photos