A Fitbit Force recall is now in place due to consumer complaints of itchy, irritated wrists due to rashes forming from the activity trackers. The New York Times reported on Feb. 21, 2014, that the voluntary recall was being put in place by Fitbit and sales of it would stop immediately due to the situation.
There is only a small amount of Fitbit Force users that have reported skin rashes, and it is just 1.7 percent. The cause of the rash and irritation is assumed to be allergic contact dermatitis. It is said to possibly come from the nickel in the stainless steel part of the band or adhesives or some other materials.
Research has shown that there are no problems with the electrical or hardware elements of the Fitbit Force.
“While only a small percentage of Force users have reported any issue, we care about every one of our customers,” the company said in a statement. “We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price.”
The Fitbit Force recall comes just after the $130 wearable pedometer was released at the end of 2013. Fitbit CEO James Park has issued an apology to the wearers that have been affected and states that the company is taking the matter "very seriously."
Complaints first started coming in last month and Fitbit said anyone experiencing the skin irritation or rashes could get a full refund upon return of the item. A replacement device was also an option.
For those looking to take part in the Fitbit Foerce recall, a form is available online that can be filled out or a call to the company's customer service can be placed. A kit will arrive to mail the item back to the company, and refunds should be received in two to six weeks.