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Field trip Friday: Barnes and Noble Loveland Centerra

Location: Barnes and Noble Loveland Centerra
Hours: 9 a.m.- 10 p.m.
Seating: 14 tables
Electrical Outlets: 3
Outdoor Seating: 6 tables
Cost: Typical Starbucks
I spent: $1.99 with tax Venti Hot Cinnamon Sunset
Honey: Squeeze bottle
Tea: Harney and Sons
Coffee: Starbucks
Food: selection of pastries, soups and sandwiches.
Wi-Fi: Free
Parking: Ample
Staff: Friendly. Very helpful and accommodating. Experienced excellent service.
Ambiance:Typical Starbucks cafe inside Barnes and Noble. This is one of the larger locations I've been in and I found it very inviting and clean.
Kid-Friendly Notes: No special accommodations for kids.

I was at this location because I'd been invited to do a presentation for a local writer's group that meets here, otherwise it's too far from home. I was very impressed with the advertising this location did for my presentation. I've spoken at other Barnes and Noble locations, and I would have to say, hands-down, this location did the best job of accommodating speakers. After I finished my talk, I headed to the cafe for some lunch and to get a little work done. What I like most about the cafes at Barnes and Noble is the tea selection. For bagged tea, Harney and Sons is one of my favorites.

The most impressive thing about this location was how friendly the staff was. Just before I had to speak, I spilled the tea I had just bought all over the place. I went to the counter to get something to clean it up, and they not only volunteered to help me, but they replaced my tea at no charge. When I came to eat afterward, they did a great job of trying to sell me extras (come on, you know they're required to ask) without being pushy. A great balance of good customer service and representing their company well.

If I'm in the Loveland area again, I will definitely put this on my list of good places to work.


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