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'Engineering the Customer Experience' roadshow coming to Atlanta

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A roadshow unlike any other roadshow in coming to Atlanta on May 13.

If you are an organization or an individual looking to get insight to the next generation of mobile and digital platforms, block off May 13, 2014 on your calendar for Twilio's The Engineering the Customer Experience Roadshow.

It all takes place beginning at 1 p.m. with registration and a keynote address by Michael Facemire of Forrester Research, Inc. Throughout the day there will be other presentations, breakout sessions, a mini trade show, and networking opportunities.

In Atlanta, you and your management team will be able to join Twilio, Google, LiveOps, Plantronics, SendHub, OneReach and others to talk about what are the new ways to reach customers and have them reach you.

"Today's mobile and social customers expect simple, immediate, in-context interactions. Armed with the mobility and freedom of mobile applications, customers aren't the least bit hesitant to cut ties with firms that don't provide them." writes Phil Murphy, Forrester Research, Inc. in the report titled "The Age Of The Customer Changes Everything For AD&D Leaders," January 23, 2014.

How businesses deal with customers has changed in recent years and it continues to evolve.

"We believe there is a power consumers now have in their hand," adds Twilio Senior Director of Marketing Matt Keowen. "They have power and it has changed the way companies need to do business."

The Engineering the Customer Experience Roadshow will show what these changes are, what else is coming, and how you should deal with it.

The roadshow is perfect for anyone interested in improving customer interactions. This would include: IT executives, project and program managers, systems architects/software developers, as well those involved in customer service situations.

Keowen also added that hobbyists and enthusiasts would benefit from what this roadshow has to offer.

Atlanta is the first of six cities that this show will visit.

Here is the May/June schedule:

Atlanta, GA – May 13 - 1:00 pm
London, UK – May 22 - 1:00 pm
Chicago, IL – June 6 - 9:00 am
New York, NY – June 10 - 1:00 pm
Los Angeles, CA – June 17 - 1:00 pm
San Francisco, CA – June 24 - 1:00 pm

You can check out all the particulars at http://roadshow.twilio.com. The registration cost is $99 and early bird pricing is $49, so reserve your spot now.

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