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Enabling Business Intelligence with Workflow Automation in Healthcare

Enabling Business Intelligence with Workflow Automation in Healthcare
Enabling Business Intelligence with Workflow Automation in Healthcare

Hospitals, convalescent facilities, and other healthcare sites, face tough challenges as they struggle to make a profit while providing consistently excellent care to their patients. Where can healthcare facilities cut costs when everything they do is crucial and every member of the team plays an irreplaceable role in their overall success? This is no more evident than in the recurring strikes by nurses’ focus, which tend to be attempts to address staffing shortages and other systemic challenges healthcare providers are grappling with.

The recession may have been officially deemed over but for healthcare companies the road to their recovery continues to be a long one. Hospitals, like other industries, are looking to build upon best practices, become leaner in their operations, and are experiencing success in improving the quality of patient care and related processes without increasing costs. One way in which they are doing this is by tapping the potential cost-savings of utilizing business intelligence (BI). Across industries, companies are using the data BI provides to better understand the trends and patterns in their service areas and refine their business model to optimize efficiencies operationally and fiscally.

For many healthcare providers, this insightful well of information is buried in cumbersome databases, or worse, is nesting in dusty file cabinets. Healthcare providers, strapped for time and resources, cannot afford the personnel it would require to manually comb through this data and extract those insights, which makes utilizing BI tools a central component for improving a healthcare network’s business strategy.

What are progressive healthcare organizations doing to get ahead of their data? They have moved away from a process-only orientation and are using BI insight to their advantage. Here are a few of the outcomes utilizing BI can provide healthcare networks and providers:

  • Extraction of clinical, operational, revenue cycle and other analytics

  • Generate user-friendly reports and dashboards, tailored to each user’s preferences

  • Access information in (near) real time (versus monthly or quarterly, when valuable time/resources may be lost

  • Enable administrators to adjust course, while a situation is manageable versus after it requires damage control

  • Create predictive models that identify trends

  • Provide workflow automation, which improves efficiency through eliminating redundant or ineffectual actions and tasks

  • Standardized data formats and eliminate manual data entry, which frees up more staff time.

  • Automate medical record review thereby improving accuracy of medical record audits

  • Ensure accurate coding, thereby maximizing reimbursements

  • Improve efficiency of charge capture processes

  • Automate audit processes management, enabling users to view timelines and share audit information appropriately and create an audit trail

  • Better risk management through improved report efficiency (e.g., safety incidents documentation and better coordination internally and to relevant external agencies, e.g., patient safety organizations (PSOs)

  • Improved personnel efficiency within the HR department

Automating workflows allows healthcare providers to substantially improve and streamline their day-to-day operations, by enabling them to see beyond “crisis mode”, anticipate and predict areas of improvement, communicate across a range of stakeholders, and relay information consistently and specific to each shareholder rather than overwhelming them with information they must wade through to determine what’s salient to them and their function (Source: And for progressive healthcare providers, this is an invaluable way to move beyond a triage-system of healthcare management (Source:

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