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Employee engagement: Building and sustaining internal relationships.

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Building relationships between employees creates a supportive structure within the organization. Employee engagement builds on the psychological state of the employees in the workplace such as his or her performance construct, commitment to the employer, behavior or mood. Employee engagement is an area of responsibility of human resources management to create an environment which is focused on the employees’ personal and professional growth as a team member of the organization. Managers can build and sustain employee relations by giving guidance, constructive criticism, listens, gives relevant feedback, collaborates with the employees on problem-solving, provides training in the workplace, and is flexible, supportive and provides clear communication.

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Dysfunctional leadership behaviors can impose emotional stressors on employees which can easily redirect the employees’ commitment to the organization. Deceptive acts or unrealistic requests by management can reduce the credibility and trust of not only the leadership but also the organization as a whole. Employees who experience the dysfunctional behaviors of management may tumble into a state of withdrawal of co-workers, customers, management, or even friends and family members. These negative stressors can divert the positive energy flowing within the department into negative or distressed atmosphere. Employee retention would be difficult to manage as employees tend to seek other employment due to reduced commitment to the organization. Management must be careful not to push employees into seeking other employment due to lack of professional sensitivity towards the employees.

Fostering employee engagement is showing your commitment to the employees as a responsible and knowledgeable leader. Listen to your employees and involve yourself in getting to know each individual work skills and professional goals. Nurture career development by building relationships with managers, supervisors and in some cases executive management; building a positive network that supports and encourage employees to become better team players within the organization. Thanking your employees for their hard work, commitment, and assistance will build confidence and keep your best talent from going to the competition.

http://businessjournal.gallup.com/content/166667/five-ways-improve-employee-engagement.aspx

http://www.triplepundit.com/2013/10/caesars-entertainment-uses-employee-engagement-inspire-customer-loyalty/

http://www.forbes.com/sites/sylviavorhausersmith/2013/08/14/how-the-best-places-to-work-are-nailing-employee-engagement/

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