Email Workflow - Archive, or Mark as Read?

I've been a Gmail user since you needed an invite to get in. The basic workflow that I had always used was pretty simple: Message comes into the Inbox, read it, and if necessary, reply to it. Over time, I would tend to have e-mails in which I would want to keep separated and act on them later, so I would just mark those as unread and when I needed to get back to them it was easy to spot.

There is no doubt in my mind that archiving vs. deleting should be won by the archive hands down. I definitely do not believe that deleting e-mails should happen unless they are junk, spam, etc. I like the concept of having a history of e-mails that I can search through and recall at any moment. The dilemma that I have run into is whether or not to use the Inbox as a small portion of e-mails have not been archived yet, or to keep my current flow. So let's break it down:

If I moved to the archived world, I would be able to keep a somewhat cleaner inbox and a more true representation of Read vs. Unread. However, this would require the Archive action for every message that I was finished with as opposed to simply reading the message and being done with it. The great thing about using Read/Unread as the actionable/finished queue is that Gmail supports having the "Unread First" inbox so you essentially get a list of all the actionable items on top, maintaining a clean Inbox experience.

This whole debate started when I began using the new iOS app Mailbox. The entire premise of the application is based on the principle that users archive their messages when done with them. Being a user that didn't do that, I found this workflow to be a bit out of my element. The application is probably the best Mail app that I have used, however the convention of archiving e-mails has me at a crossroads. What might even be a larger issue here is the fact that my e-mail experience is fragmented, and it was fragmented prior to using Mailbox. I use Gmail's web interface when on a desktop computer, and the default Mail app on iOS on my phone, and now the Mailbox app instead. This is problematic because I am having to adhere to 2 distinct interfaces / experiences / workflows rather than having a consistent experience across devices.

Taking even one step back from that, is the issue that Apple is leaving much room for third party applications to one-up their default applications in iOS and they are quickly becoming obsolete. Back in 2007, the default Mail and Messaging apps were the best of the best of their kind. But 6 years later and there are just better, more intuitive, more helpful and integrated ways of handling e-mail from your phone. This problem doesn't only exist with email and messaging either, but any application that has use on both mobile and desktop. There needs to be a unifying consistency that is distinct to the device, but still allows the user to have a familiar and simple experience.

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, LA Computer Gear Examiner

Omid Majdi has been an avid tech enthusiast for more than 15 years. His tech passions include computers, cell phones and video games. And when he is not reviewing the latest in gadgetry or critiquing the next big tech thing, his non-tech passions lie with the Dodgers and the Lakers.

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