While mobile always steals the show at MWC, the importance of shoring up security for mobile and desktop shoppers wasn’t paramount at this year’s show. And that has left some security analysts and market watchers frustrated.
eCommerce experts and professionals believe that consumers have far more pressing and basic concerns today than sophisticated devices on which to do their shopping. Regardless of the device, they want the experience to be safe.
Amy Sire of NYEmarketing recently shared a new report indicating that online shoppers still care primarily about only two things: simplicity and security.
"The biggest misconception about online shopping is that online shoppers aren't in a hurry," Sire admits. "This couldn't be further from the truth. Most of the time, online shopping is the result of a consumer not having time to physically search for goods in a store."
Sire explains that while nothing is "wrong" with bells and whistles in an online shopping experience, simplicity, readability and consistency matter most.
"The other issue is security," she concludes. "If a customer is going to entrust your site with her credit card information, you must do everything in your power to protect that trust - for your customer's sake as well as your own."
Consequently, it is deemed essential for businesses that run eCommerce sites to know that their credit card processing company is reliable, compliant with regulations, and up to date with industry leading safeguards.
"A company that has been in business for many years and follows PCI guidelines is a good indicator that they have been conducting business in a reputable manner," says North American Bancard, a leading credit card processing provider well known for its security prowess and service excellence. According to NAB, which handles $13 billion in annual payment transactions for nearly 200,000 businesses, customers that trust you will open their wallets to you time and time again.
To learn more about establishing secure online credit card processing, check out this insightful post from the North American Bancard blog.