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Do you manage to success? You can!

Manager → Management Style → Engagement → Success

The above sequence pretty much says it all. And more often than not business owners look at that sequence on the back of my business card and nod their heads. Sometimes they even say, "That's what every business needs to remember."

Then they focus on what they hope will contribute to success but which too often has nothing to do with managers, their style, or employee engagement.

Here's the case made simple:

  1. Success comes from employee engagement. The business with higher levels of employee engagement (measured and demonstrated) has higher levels of success (measured and demonstrated). Whether it is more employees engaged or employees more engaged or more employees more engaged, that business enjoys more customer satisfaction or more employee retention or more reduced operation expenses or more increased revenue or more market share or more talent attraction. Or it may enjoy all of those.
  2. Employee engagement comes from how the manager manages. In tomorrow's post you'll see that the major measurements of employee engagement really measure the manager's contribution to engagement. Look at the questions asked in the Gallup Q12 survey, and see that 10 of the 12 really ask the employee, "How well does your manager do _____ to help you engage in your work?"
  3. (Effective) Management style comes from the appreciation of what engagement is. Engagement is the employee's investment in her work: investment of knowledge, skills, talents, creativity, energy, and time. That investment incorporates involvement--the actual performing and fulfilling assignments--and commitment--the emotional attachment to meeting expectations.

So simple. How much attention does your business give to the simple formula:

Manager → Management Style → Engagement → Success


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