Assistance is available to families of all types while visiting Disney theme parks.
Services for guests include assistance with hearing, visual, mobility and cognitive disabilities. Wheelchair and electric conveyance vehicles are available to rent at all Disney parks as well
When Disney Parks introduced their new Disability Access Service Card (DAS) to guests at Walt Disney's theme parks some questioned whether the change would upset or protect the ones who need it the most.
According to Disney’s website, "Disney Parks have an unwavering commitment to providing a welcoming and inclusive environment and accessible experiences for guests."
Prior to the new program, guests with disabilities could go directly to an attraction and were given an immediate seat. Unfortunately, some guests took advantage of this and abused the access program. According to Disney, abuse occurred at what they called "an alarming rate" hence the new system.
Disability Access Service Cards are designed to accommodate guests who are unable to tolerate conventional wait times in line. The cards are issued at the main entrance of each park. Guests are encouraged to use Disney’s FASTPASS Service and Disney Fast Pass+ service in addition to a DAS card.
“We really needed to make this change,” said a cast member at Disneyland Resort in Anaheim.
Foster parents and other guests are not required to provide proof or documentation of a disability in order to obtain a DAS card. Disney takes guests at their word.
“The program was outdated and Disney has made it a lot easier for our guests to enjoy our attractions.”
The updated Disability Access Service Card program is designed to provide the "magical" experience guests have come to expect from Disney. It is in place to serve guests who truly need it.
Return times for attractions are valid until redeemed by the DAS cardholder. Cards are valid up to 14 days, and the cardholder need not be present when visiting a guest relations kiosk when scheduling attractions. Guests with a DAS card do however need to be present to use the card.