Last night I shared an experience I had at the Denny's restaurant near Old Town in the Disney area, at 5855 West Irlo Bronson Memorial Highway, in which I was publicly shamed by the manager for giving two extra coupons to other diners. You can read the full story here.
The manager who stormed over to my booth informed me that I am NOT allowed to give coupons to others. He said they are for my personal use only, despite the fact that they came in the mail, presumably as something I could do with as I wish, and had no such restrictions printed on them.
As I was leaving, I fully disclosed that I'm a travel writer and would be more than happy to share his policy with as many people as possible via my column and social media. He simply reiterated that no one is allowed to share coupons in his restaurant and that he's sick of it because he had someone once give coupons to everyone in the dining room. I don't know where a person would get such a coupon treasure trove, but if that really happened, it apparently scarred this manager for life.
As a woman of my word, I kept my promise and warned as many people as I could reach to never, ever share a coupon at that Denny's or they, too, would face the trauma of public humiliation. I also reached out to Denny's via Facebook, Twitter, and their official contact form to see if this was a corporate wide policy. If so, then even more people need to be warned. After all, it's the Christmas season, so who knows what kind of reckless Denny's coupon gifting they might indulge in?
Today, a very nice woman named Karen reached out to me from the Denny's corporate office to assure me that there is no such policy. If Denny's mails coupons to you, you may do with them as you see fit. She even admitted to spreading an occasional bit of coupon karma herself. Apparently the Denny's at 5855 West Irlo Bronson Highway in Kissimmee is a rogue restaurant with its own set of rules and punishments for wayward customers who dare to defy them.
With any luck, the manager will get some retraining. Really, I think he needs desensitization so he doesn't storm over to a hapless diner's table the moment he spots that person trying to pass along a little good karma and pull some bizarre policy out of the air.
I hope it goes well, but in the meantime I have several other Denny's within very close range on the tourist strip where I can indulge my Slam needs. There's also Perkins, Cracker Barrel, and iHop if I want to be sure that I'm completely safe from shaming.
Of course, next time I get a mailer, I might just head over there again. It all happened so quickly, and I was so utterly flabbergasted, that I didn't have time to whip out my cell phone camera. This time, I'll hit the Record button the moment I see anyone lumbering over to my table with blood in their eye. After all, I did warn the manager that I'd share his policy with as wide an audience as possible, and he was fine with that. I didn't get anything for YouTube on that visit, but I'm certainly game if he still wants my help.