Jeff White, a University of West Florida student stated that his boarding pass for his flight from Pensacola, Florida to Albany, New York earlier this month had “H8GAYS” printed as the conformation number.
“At first I didn’t think I read it right,” Jeff White, a student at the University of West Florida, tells the Washington Post.
“I was worried that another customer might think I somehow picked that code. If I were a gay male, I might have thought that a Delta worker purposely gave me that code, and that would have made me extremely uncomfortable.”
Delta apologized for the error.
“These confirmation codes are computer-generated and are completely random,” says Russell Cason, a Delta spokesman.
“We will make every effort to ensure that a similar combination does not occur in the future.”
In addition to an apology, White stated that he wanted assurance that other offensive confirmation codes wouldn’t be issued.
“I’m an IT major, and what surprises me is that they didn’t block [his confirmation code] as a possibility of the string of random numbers and letters in the software they use to generate” the code, he says.
“I’m sure they removed many four-letter words that would be seen as offensive. I’m surprised that ‘gays’ and ‘H8’ weren’t blocked as well.”
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