Delta has announced it will honor the cheap tickets that showed up as a mistake on several websites. ABC News reports on Dec. 26 that the company will let lucky customers take advantage of the computer error. Some consumers were able to grab flights ranging from $20 to $90 for a round trip.
The computer glitch occurred in the morning for several hours, but savvy shoppers managed to alert others on popular travel websites. Delta eventually noticed the mistake and posted about fixing it. However, some consumers had already purchased the cheap flights, so the company has decided to let them keep the lower fares.
The airline’s generosity is not limited to keeping its customers happy because under guidelines from the Department of Transportation it must honor the tickets. The department does not allow airlines to justify mistakes as a reason for canceling tickets. Only consumers who finished their transactions and paid for their tickets are protected by the Department of Transportation. People in the middle of a transaction that was not completed cannot expect the airline to honor the lower fares.
Delta blames a computer error for reducing its regular prices by 90 percent and leaving consumers with the idea that they had stumbled upon an incredible after Christmas bargain. The company has already corrected its fares to remove the lower than normal prices.