In a day and time when the almighty dollar rules too many CEOs and corrupts the financial industry into economic chaos, it is good to hear about companies that choose to do the right thing. Two companies recently found themselves faced with a difficult choice in this challenging economic climate: take care of the customer or take care of themselves.
According to this Dec. 27 report from the Examiner, Delta Airlines is taking care of the customer, and another report from the Baltimore Sun says Amazon is refunding their customers money when UPS didn't deliver their Christmas packages in time.
In the case of the airlines, the Atlanta-based company experienced a computer glitch that had pricing for some flights showing a cost as low as $5. And no one would believe that to be an accurate flight charge for any flight. But despite that obvious incorrect pricing detail--and despite the airlines having a clause that could protect them from having to honor such a mistake--Delta is promising to let you pay what their computer pricing glitch showed you owed when you bought your ticket on Thursday, during the two-hour glitch window. How's that for customer satisfaction?!
This isn't the first time Delta has went above and beyond for their customers, providing complimentary round-trip tickets in the past to customers who experienced flight delays or cancellations in the past. And they have even added bonus sky miles on top of that. In one case in particular, the bonus miles were enough for a round trip to the Caribbean for two.
Amazon.com is so upset that some of their customers did not receive their anticipated Christmas packages on time that they are refunding the total UPS cost of shipment to those impacted. And they are also giving the same customers a $20 credit towards their next Amazon purchase!
What about UPS? Is the company who dropped the ball when it comes to Christmas delivery going to make that right to the customers impacted? That remains to be seen.
Amazon.com feels just as strongly about their customer's satisfaction, too.