According to ABC News on Thursday, users of the new Dell Latitude 6430u have been complaining that the laptop smells like cat urine.
A number of people who bought Dell's latest Latitude 6430u ultrabook opened the box to find that the laptop, and primarily the keyboard, had an odd odor that resembled cat pee.
"The machine is great, but it smells as if it was assembled near a tomcat's litter box. It is truly awful! It seems to be coming from the keyboard," one user posted in June.
More recently, on Oct. 23, Kate M wrote, "I received the Latitude 6430u for work about two months ago, and I had the same horrendous smell! This forum was very helpful in convincing my IT department that it wasn't just me being crazy, the computer legitimately smelled horrible." The thread, which is absolutely worth a read, can be found here.
Dell responded to the complaints, explaining that the "smell is absolutely not urine or any other type of biological material. The parts have been tested and we have confirmed this 100%. The smell is caused by a manufacturing process which has now been changed." Dell says it's offering a replacement part, and that the problem doesn't affect newer versions of the laptop.
According to The Guardian, Dell has offered to replace certain affected models of its Latitude E6430u laptop after customers complained the machine stunk of cat urine. The return program was initiated after laptop buyers took their grievances to Dell’s support forums, expressing disgust — and no small amount of confusion — over their new computer’s scent.
Emily Sutherlin is also the Pregnancy Examiner.
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