Giant food store shoppers can earn gas rewards points redeemable at participating Shell gas stations. When using a Giant gas rewards card at some Shell stations, pay close attention to the prices of gas at the pump. I was at a Shell station, swiped my Giant food store reward card, swiped my debit/credit card, and received a .50 cents reward deduction in the gas price. When I selected my gas grade and began pumping gas, my reward deduction dropped to .40 cents of the gas price.
There is a different price if paying with cash or by credit. Customers pay more for gas if paying with a credit or debit card. The change in price at some Shell stations from cash to credit does not happen immediately. Customers paying by credit may not come to realize the price increased until after gas pumping begins. The pump calculates the credit or cash payment and reveals the cash price. Once the pumping begins, the price increases to the credit price and customers may be unaware. The increase takes away some of the earned Giant gas reward points. I thought this procedure to be deceptive to customers and contacted Giant food corporate office. I later spoke with a Shell rewards representative only to be told that the pump at a particular Shell station was operating properly.
I have discovered without a gas rewards card, some other gas stations’ gas prices are lesser than Shell’s prices when using a gas rewards card. Using a debit or credit card instead of cash at Shell or other gas stations is a convenience to customers. Many customers use debit and credit cards at the pumps for convenience and safety. Should there be a price difference penalty for use using credit and not cash?