The customer reports of mass confusion and computer glitches in the Patient Protection and Affordable Care Act online registration on October 1, 2013, is being addressed by the DC Healthlink marketplace with a series of classes that will help customers in the District of Columbia to understand the new healthcare law enrollment process.
Over 2.8 million people across the nation went to their computers on October 1, 2013, to enroll. The reports of computer glitches and problems with the online registration have been reported on television with television camera crews filming people as they attempted to enroll. The government is asking for customers to be patient, while acknowledging that there are problems with online registration.
“DC Health Link, the District’s new online health insurance marketplace, is offering the first in a series of free in-person information sessions for individuals, families and small business owners. Participants will learn first-hand how to search for health plans, compare choices, and enroll in the plan of their choice. Consumers will also learn about their new rights and responsibilities under the new health law,” DC Healthlink said.
The confusion with the opening day of enrollment was compounded by the government shutdown on October 1. Many government websites were shut down as a result of the government closing down. The Library of Congress website posted an alert that they were closed down because of the government shutdown; however, the DC Public Library was open on October 1.
The classes are being given in partnership with the DC Public Library. DC Health Link says that the educational sessions will help customers and small business owners to become familiar with the new online marketplace and the enrollment process. The session will provide participants with information on the Patient Protection and Affordable Care Act. The session will explain DC Health Link, private health insurance and new Medicaid options.
The first session will take place at the Dorothy I. Height Benning Library on Thursday, October 3, 2013, on 3935 Benning Rd., NE. The session will take place 3 p.m. to 7 p.m.
Examiner.com will provide updates on the government shutdown and the new healthcare law as information becomes available. The Library of Congress is closed.