We won't even discuss the federal government shut down, we know how that's going but how is the Affordable Care Act roll out, the Marketplace roll out going? I was curious and came across this nice AP article that listed what's going on in different states.
Covered California, our Marketplace tool, supposedly had over 1 million hits in the first 90 minutes on October 1. But what else happened that day, here it is:
- 7700 people 'started' applications.
- 19,000 inbound calls were fielded by the two call centers in California.
- Blue Shield claims to have received about 1,000 calls about exchanges.
Here's what I'd like to know in these factoids:
- How many applications have been completed and/or approved? There was quite a back up and slowing up of the Covered California web site due to the immense volume which is understandable.
- Of the 19,000 calls, how many were able to be given answers. I'm not being facetious when I ask that, I just know that there are a lot of unknowns with all this health care reform stuff, so how many of the 19,000 are going to have to call back for answers?
- What were people asking Blue Shield about the exchanges?
My other question is what percentage of people trying to apply thought they were going to be covered NOW, not January 1, 2014. I have daily conversations with people about all aspects of health care reform and the majority really don't have a feel for what is or isn't going on.
Look, the reality is this will work it's way out. I have some pet revisions I'd like to see, so my next article is going to be on what I'd like to change. And I can only hope someone is listening.