I have written many articles involving customer service in Baltimore retails stores. I often wonder why store managers expect a serving attitude from their subordinates and not themselves. I have been in an aisle looking for a product and the store manager would walk pass me. I have asked for assistance from store managers and some store managers would find some else to assist me. Today, for the first time every, a store manger care enough to greet me and ask if I needed assistance. Mr. B. Withers, Store Manager at the 24 hours Giant on 41st deserves this recognition.
Some store managers expect their employees to greet customers; however, store managers from the top down should lead by example. When there are customer service problems in a store, most likely the problems start from the top and trickles down.
When you visit the 41st Giant store, you will not have to beg for service. You can expect to get your money’s worth! You will not feel ignored. Rick Manzy, (District Manager), B. Withers (Store Manager) and Debbie (Customer Service Manager) are leaders in customer service. “I tell my employees that customers have a choice. We want our customers to return. Customers are first in this store,” said Mr. Withers.
Visit the store and share your comments below. Self-service check out registers are open at 7:00 am (including Sundays) http://www.examiner.com/article/24-hours-giant?cid=db_articles. Unlike other Giant Food stores, this 24-hour Giant store is located near television hill and route 83 with plenty of parking and shopping center convenience. If you are not already a return repeat customer at the 41st 24 hours Giant store, with one visit, you will be.
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