What is customer service?
Customer service has been defined by many but according to the Oxford Dictionary the true meaning of customer service is stated, “the assistance and advice provided by a company to those people who buy or use its products or services.” There have been many persons from trainers or managers to writers or business owners over the years that have provided a definition similar to the above but it is important to know exactly what customer service means to understand why those specific type skills are important to have within a business.
Customer service skills are used in every type of business imaginable whether it is telemarketing, retail, financial, and even manufacturing. This type of skill is something every employee should be aware of as it adds value to his and her position and knowledge is very helpful when working with customers who need assistance.
Benefit from the customer service skill
Everyone within a business can benefit knowing this skill, as it will help personnel, staff, and management should a crisis occur and escalate. Customer service can benefit consumers with knowledge as each person can provide the best levels of service possible to resolve their need. This particular skill can be given to new hires upon entering the job and during seminars throughout the year to ensure the best service is provided.