Skip to main content
  1. Tech
  2. Gadgets & Tech
  3. Internet

Customer service - it’s a make or break thing

See also

Customer service can absolutely make or break companies when you consider that 86 percent of consumers will pay more for a better service. Nearly nine in 10 consumers will begin doing business with a competitor following a poor customer experience. For companies, poor customer experiences result in a whopping $83 billion loss in sales. As such, offering good customer service, especially when so many companies aren’t, can serve as a competitive advantage that can increase sales and customer loyalty.

“The person who helped me was nice.” “They did not pass me around.” “The problem was resolved quickly.” These are the types of things companies should strive to hear from their customers after they’ve addressed problems and/or concerns. In order to make this a reality, companies must have happy employees who truly care about the needs of consumers. Companies must make sure that information is mobile for their employees.

To learn more about the importance and value of offering quality customer service, take a look at this infographic.


Don't Miss

  • Massive
    Ubisoft Massive exclusive: 'The Division', PS4 & Xbox One, Activision to Ubisoft & more
    Games Exclusive
  • iPhone
    Get your wallet ready: The next iPhone could cost $100 more than your last one
    Tech Buzz
  • Civ
    Need to catch up on 'Sid Meier's Civilization'? Here is everything you need to know
    Games Feature
  • Google Glass
    See how Google Glass is letting sick kids go to the zoo without leaving the hospital
    Tech News
  • Upcoming
    These are 2014's biggest PS4, Xbox One and Wii U games
    Games Feature
  • Google
    Google has filed for a patent to develop contact lenses capable of taking photos

User login

Log in
Sign in with your email and password. Or reset your password.
Write for us
Interested in becoming an Examiner and sharing your experience and passion? We're always looking for quality writers. Find out more about and apply today!