Skip to main content
  1. News
  2. Top News

Customer Service: Are You Listening??

See also


Recently I have noticed more and more people venting about negative experiences with customer service. It has become a joke of sorts whenever someone says they have to call customer service, accompanied by a groan. Some would even say customer service phone calls are worse than having to go to the DMV office, which is saying a lot!
Television commercials portray the frustrations we have in our daily lives with automation and impersonal services.

Collectively, we could all collaborate and write volumes of war stories involving customer service or the lack thereof. (Feel free to jump in and share yours at the end of this article).

There are numerous types of customer service, ranging from in person sales or wait staff to help desks via telephone. Sadly, the bad customer service experiences are the ones most remember.

Does anyone remember what it feels like to get great customer service?
Waiting on people or speaking with them on the telephone is a real form of art in its own right. It begins of course with good manners and being pleasant. It’s true, you really can hear a smile over the telephone. It can be a challenge to have a customer begin with an angry rant, and yet have the call end with pleasantries. Please remember that is a real person on the other end of the phone. The old saying, “you get more flies with honey” is very true.



  • Jar-Jar is more popular than Congress
    A new poll shows Jar-Jar Binks is more popular than Congress
  • Missing girl found
    After 9 months of being missing, Abigail Hernandez is back with her family
    US News
  • Tree destroyed by beetles
    A tree meant to honor Beatle George Harrison has been destroyed by beetles
    Top News
  • Mystery flags on bridge
    Mysterious white flags have replaced the American ones on the Brooklyn Bridge
    New York
  • Weird Al album debut
    Weird Al's new album has officially debuted at no. 1
  • Broncos owner resigns
    Broncos owner Pat Bowlen has resigned due to Alzheimer's

Related Videos:

  • World's tallest slum
    <div class="video-info" data-id="518336881" data-param-name="playList" data-provider="5min" data-url=""></div>
  • Worldwide Protests Ask Israel To Stop Attacks In Gaza
    <iframe width="560" height="315" src="//;allowfullscreen=true&amp;autoplay=1"></iframe>
  • Tunnels in the Gaza Strip
    <iframe width="420" height="315" src="//;allowfullscreen=true&amp;autoplay=1"></iframe>