Today was marked as the first day of transition from the old CTA passes to the new Ventra card with the completion date of December 15, 2013. The card rolled out on September 9th and is said to have over 900,000 accounts signed up. But already many of the registered customers are complaining they did not get the email that possessed the key code to activity the long awaited card. One customer stated to this reporter that she believes the email was sent to her spam box, which she just deletes without checking. The CTA will have extra personnel throughout the week at several CTA rail stations to answer questions and help customers.
According to the Chicago Tribune, today, customers were upset that they could not even connect to the online site, even though they had tried for hours, while others complained the call center of overloaded.
The new card is good for five years that you reload with cash or a credit/debt card. Once registered you do not lose any money paid on it due to loss or theft, the money is transferred to your replacement card. Customers will be able to continue to use their existing magnetic stripe fare cards till the December 15th date.