Achieving business excellence through strategic planning and human resources strategy is a fundamental part of the business planning process. One challenge management may face is identifying the best route to take to maximize customer satisfaction to achieve continued customer loyalty from its competition. The key as a strong catalyst for organization development is to create opportunities within the company by creating cross-functional teams of influential creative thinkers not afraid to lead change and navigate the development of a stronger operation through accountability and measurable results.
Human resources professionals must see the ‘big picture’ as strategist. As analytical thinkers, one must create organizational strategies to makes sound decisions that resolves issues that affect the operations within the business. The best way to approach the tough issues within the operation is to ask questions and listen to individuals working on the frontline who observe the daily activities within the operation. One must write down the challenges and achievements to create a comprehensive development plan that targets the most critical areas to learn how to best address the needs of the organization. The objective is to set goals and solve problems finding the right solutions for achieving the goals established by the leadership of the organization.
As a strategic partner, human resources managers must begin to understanding the organizations talent needs. Cross-functional teams represent employees interacting through cross conventional organizational boundaries. Each team member can with managers to identify and implement new methods that can address the specific organization challenges. Cross-functional cooperation strengthens diversity among the groups, provides additional information resources, and provides transparency and accountability to accomplish the mission of company leadership.