We all have heard of “customer service” and understand the term refers to providing great service to both internal and external buyers of our goods and services. In fact, the majority of people feel they give superior service to their customers.
Internal customers are most frequently the victims of “Customer Slur-vice”. It occurs when an employee cuts down another employee or department to any other employee or to a customer.
During a recent visit to one of the discount big box retailers Max asked how the checkout clerk liked her job.
“It would be great if there weren’t so many a—holes working here,” was her surprising response.
How can one feel good about shopping in a place where these types of internal customer disservice are so well entrenched?
The Slur degrades the entire organization or company as the organization’s reputation always hinges on each individual within the organization.
Protect your company, department, organization, and/or team from this detrimental cancer by showing them the importance of internal customer service. It needs to begin with internal customer service and then expanded to external customers. Remember most employees do not consider their coworkers are customers but the truth is nobody will ever give better external customer service than internal customer service.
This and many other new business terms are called Bizerms™ by Max Impact, a Rochester Hills, Mich., based internet site offering complimentary resources to business leaders, entrepreneurs, human resources professionals and trainers. Each Bizerm™ is a play on words designed to get people thinking about the real meaning of old terminology or to give a visual image of a more truthful business implication of situation. For more Bizerms™, click here.
Do you have a new business term? Share it by contacting your Examiner.
Additional Diversity Resources
Culture Bridges are a look at the contents of the character within each of us. Information is contained on more than 20 different categories of culture.
Cultural Faux Pas is an interesting quiz about marketing mistakes made by others.
Culture Quizzes allow you to test your cultural IQ with fun and informative quizzes.
Diversity by the numbers