Skip to main content
  1. Life
  2. Careers & Workplace
  3. Jobs

Consumer Reports tests themselves

See also

Recently Consumer Reports decided to test their own customer service? They had a freelance reporter ask Consumer Reports an easy question: What’s the best deal on a one-year subscription to the magazine? The lowest posted price was $26.

Here’s what happened.

By phone:

An automated system picked up after one ring and offered three options: “1. Change an address”; “2. Subscribe”; or “3. All others.” She pressed 2, and a human picked up so fast that she couldn’t tell what song had been playing. Naturally when it is sales. The rep said there were no discounts but offered 10 issues for $20.

By e-mail:

The reporter could not find her answer among the 30 FAQs at She then clicked on the “send us an e-mail” link under “contact us” and submitted her question. The site says to allow at least five business days for an answer. Within three days, she received a response similar to the one she got on the phone.

Facebook and Twitter

Queries posted on otheir Facebook (over 4,000 likes) page and on Twitter (over 214,000 followers) hadn’t been answered by the next week.

So what to make of it ? Customer service is customer service is customer service.



  • Dead babies found
    Seven dead babies were found in Utah resident Megan Huntsman's old home
    Shocking Discovery
  • Kendall Jenner
    Get the Coachella looks: Kendall Jenner’s nose ring, green hair and edgy nails
    Coachella Look
  • Dog's Easter basket
    How to fill your dog’s Easter basket with the perfect toys
    Easter Basket
  • Rabbit owners
    Bringing home the bunny: Important information for rabbit owners
    7 Photos
  • Haunted island
    The world’s most haunted island may soon be the most haunted luxury resort
    Haunted Resort
  • Sunken ferry
    Search continues for missing passengers after a ferry sinks off the South Korean coast
    Sunken Ferry

User login

Log in
Sign in with your email and password. Or reset your password.
Write for us
Interested in becoming an Examiner and sharing your experience and passion? We're always looking for quality writers. Find out more about and apply today!