If there is one column that anyone interested in a helping hand related to customer service that should be read regularly it is David Lazarus's of the LA Times.
The former SF Chronicle writer has been battling companies and going to bat for consumer's rights for the past decade.
His recent columns have covered such topics as:
- Metro PC gouging customers.
- CVS rewards program.
- Buying a car.
- Time Warner and CBS.
- Questionable service as Six Flags Magic Mountain.
- Workers facing healthcare and retirement.
- Direct TV and ID theft.
- Debit card fees.
- Free plane tickets?
- Telemarketers still call.
- Caller ID's.
He writes several columns a week and this is one that should be in your bookmarks.Before joining the LA Times staff in 2007, Lazarus worked as a columnist for the San Francisco Chronicle and a nightly talk radio host for San Francisco's KGO Radio.
He won first place in the 2005 National Headliner Awards contest for business reporting. The Society of Professional Journalists in Northern California named him "Journalist of the Year" in 2001. A media watchdog site, Grade the News, described him this way: "Since coming to the Chronicle from Wired News in 1999, David Lazarus has been one of the most prolific, and influential, writers at the paper.