Conrad Hotels & Resorts know their customers expect the best, and Conrad's customers know they can expect the best in accommodations, service, and concierge from Hilton Worldwide’s global luxury brand.
That now includes the mobile space as Conrad Concierge, Conrad Hotels & Resort’s new mobile service application, brings the intel and expertise of a Conrad concierge right to the screen of your smartphone.
Why an app?
Conrad explains why:
A survey released by Conrad shows nearly 75 percent of consumers use a smartphone, tablet or computer when booking elements of their travel. With these insights in mind, Conrad today announces its next leap in intuitive, personalized service to accommodate the luxury traveler: Conrad Concierge. The first service-enabled technology to be completely integrated with hotel management systems across a brand's portfolio, Conrad Concierge invites travelers to customize their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.
The app will allow guests to customize the details of a hotel stay before, during and after each visit from their smartphone or tablet. The same smart luxury service that Conrad provides during a stay has been put into an easy-to-use app. Choose your bath amenities, a preferred pillow from the pillow menu, or pre-order your breakfast or dinner through room service. Conrad Concierge concentrates on the brand's promise of the Luxury of Being Yourself and a whole lot more.
"Conrad guests represent a new generation of global travelers for whom life, business and pleasure seamlessly interact," said John Vanderslice, global head of luxury and lifestyle brands at Hilton Worldwide. "Conrad Concierge allows for this interaction by putting the control in the hands of our guests. Whether it's scheduling a wake-up call while you're at a business dinner or booking a relaxing spa treatment, this new app offering allows for a seamless and intuitive experience.
Who will use the app?
It's no secret that hotel customers want service, but younger travelers want service without having to make a trip to a concierge desk.
"When it comes to hotels, younger, more affluent travelers don't necessarily want to interact with the concierge," said global travel expert and bestselling author, Claire Newell. "Conrad Hotels & Resorts understands the importance of meeting the needs of today's smart luxury traveler, and Conrad Concierge helps by putting the entire hotel experience in the hands of their guests via the technology they are using most often."
By opening an app, users can select from a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. This app is available in 13 languages and is designed for Apple and Android operating systems on smartphones and tablets.