In interviews this week with the CEO of Computer Solutions and small business executives the conversations have been an earnest attempt without political bias to explain and to help the nation understand what went wrong with HealthCare. gov.
"I want the president to succeed; but I have to be honest. We are the most advanced and the richest nation in the world. You mean we could not fix a computer glitch and test it before the launch," said one small business owner. The most troublesome aspect of interviews concerning the Patient Protection and Affordable Care Act was the sheer number of people who have no clue what the law means, what the law says, or how the law applies them.
"We do not have a hard copy of the law in the library. People can go online to read the law. Even if we had a hard copy people could check out, I doubt that most people can read or understand the law. It is very complicated," said one concerned librarian.
Another factor of the interviews is that every single person recorded did not want their names used because they did not want to appear to attack President Barack Obama. "OK, the website did not work, but people are using this to attack the president. They want him to fail. If it were not this it would be something else," another small business owner said.
Despite the failure of the website to work there are still many people interviewed who feel that the issue is not about the healthcare law but somehow an attack on the Obama Administration. However, IT professionals with no personal stake in political matters, are warning small business owners to avoid the traps that botched the HealthCare.gov launch.
TechInsurance is the nation's leading online agent for owners of small technology businesses, highlights the flubbed launch as a cautionary tale for IT professionals across fields. "In the private sector, missed deadlines and broken websites cause major financial losses. When clients lose money because of faulty technology, they turn to the people who built that technology to recover their money," said Ted Devine, CEO of TechInsurance . "For small IT businesses, a failed launch can trigger an expensive Errors and Omissions lawsuit."
"Though these glitches certainly hurt individuals looking for healthcare, the Affordable Care Act itself may suffer the most damage. The website's woes have cost the law credibility, which could prove calamitous if it prevents people from signing up," the expert said.
Today, TechInsurance used the lessons of HealthCare.gov to issue new guidelines for IT professionals looking to avoid E&O claims:
"Educate clients to manage expectations. Legislators aren't necessarily tech savvy, so their deadlines didn't reflect the time needed to actually build and test the site. The long bureaucratic process stymied HealthCare.gov's potential for success. Technology professionals should engage clients and dictate timelines from the beginning to prevent unnecessary headaches," the experts said.
The experts advice is to break big projects into pieces. They say that because of deadlines, developers didn't build and test pieces of HealthCare.gov before its October 1 launch, as is standard in the private sector. IT business owners can avoid failures by building and testing projects incrementally, adjusting timelines as necessary.
"Bring in experts, if only temporarily. Government projects are notorious for favoring established players, even when they aren't the most qualified. IT business owners can stay agile and effective by hiring subcontractors to assist on projects that they may not have the expertise to do themselves.
The Patient Protection and Affordable Care Law affects the lives and healthcare of every man, woman, and child in America. Race, religion, sexual orientation, political affiliation, or natural origin does not matter. The law is the law of the land. As the American government works to fix the website there also needs to be clear, plain English, explanations of the law. Any driver who runs a stop sign or red light knows that he or she has broken the law. The new healthcare law is so complex even librarians question the ability of the average American to understand the law.
TechInsurance, the nation's leading online agent for small and micro businesses, provides an online destination where IT and technology business owners can find essential insurance coverage, including Errors & Omissions Insurance. For details, visit www.techinsurance.com
Examiner.com will remain on the Patient Protection and Affordable Care Act watch until all matters regarding the law have been resolved. There are very high levels of anger and frustration in the nation regarding the law.