Telephone, facsimile, cellular, email, text messaging and video conferencing. Spoken word, written word or electronic communication, each one has its place.
Communication is vital to every home remodeling and construction project. Since the early 80’s when I started supervising projects, the means of communication have drastically changed through technology. There was a time I had to rely on a voice pager and then find a payphone when a client needed to reach me. Of course technology now is more efficient, but make no mistake, a live phone conversation or face to face meeting is still the best way to communicate. Without body language and vocal inflection, it is too easy to be misunderstood.
On a typical home remodeling or home construction project, we communicate 5 to 6 different ways. There are many in person meetings after the initial consultation including design development, finalizing the contract documents and going over pre-construction procedures. Sometimes we even use video conferencing to conduct meetings if all the parties are unable to meet in one place.
During the course of our work, there is communication in some form or fashion on a daily basis to keep our clients in the know every step of the way. We use email and other electronic messaging to communicate faster and more efficiently.
We are born with 2 ears and one mouth for a reason. Communication is an important part of any home improvement project. In order to provide the best service possible, qualified home remodeling firms must use technology, but that will never replace live communication, only enhance it!