Directly contradicting sworn testimony by executives of CGI before congress, is a confidential report obtained by CNN that states that there were significant problems with the program and that it was not ready. Check out sections 1.5 and 1.6, which predicts problems and the odds of those problems, which are all marked near certainty or highly likely.
Medicaid Chief Marilyn Tavenner, testified that she had not foreseen any problems, but the report speaks for itself and leaves her vulnerable for perjury charges.
"No, we had tested the website and we were comfortable with its performance. Now, like I said, we knew all along there would be as with any new website, some individual glitches we would have to work out. But, the volume issue and the creation of account issues was not anticipated and obviously took us by surprise. And did not show up in testing."
CGI refused to comment on the report, other than to verify it's authenticity. Information, such as names and emails were redacted prior to CNN receiving the documents. CGI also mentions in the report that they could not adequately test the system since different components put tut together by CMS and other contractors, had not given them access. CGI sent CMS a copy of the report but still did not receive access.
Cheryl Campbell, a Senior Vice President for CGI Federal, noted than an end-to-end test conducted within two weeks of the launch caused the system to crash. At that point it was up to CMS to decide how to proceed. However, Campbell neglected to sound the alarms back in September, when she testified before congress, even though she knew of the crash and the potential problems when the roll out would begin.
On Tuesday, Tavenner apologized for the roll out:
"We know that consumers are eager to purchase this coverage and to the millions of Americans who have attempted to use healthcare.gov to shop and enroll in healthcare coverage. I want to apologize to you that the website has not worked as well as it should."