Going with a VoIP phone service can save your business money up front and in the long-run as well. It makes phone maintenance much simpler than a traditional phone system. For a business just setting up shop, there should be no hesitation in going with a VoIP system. For small businesses that want to save money, the investment in this sort of system will pay for itself quite quickly.
But, what do you need to set-up a VoIP system in your office or business? There are two components: phones and a service provider. You can purchase both from the same vendor or purchase each separately. Because the protocol is standardized, any VoIP phone should run without any trouble with any VoIP service provider.
Choosing your VoIP service provider is a critical decision to make. If you make the wrong choice, your phone system will not give you the service and savings you hoped. Do your homework before signing any contract.
Does the service provider guarantee their voice service quality? You want to make sure the signals are crisp and clear. Plus, high levels of network traffic should not cause interruptions in your phone service. You may need to get your network administrator to prioritize voice signals above others to make sure this happens.
Always ask about rates. Many companies love to talk about what they offer for free. But, be sure you understand all rates and fees that apply to your account. Shop around a bit and you will see the many price differences between VoIP phone service providers. Always understand rates for international calls, toll-free numbers, and any services you want like call waiting and call forwarding.
Be sure the service provider can handle scalability and number portability. You may be a small company now with only a handful of phone lines. But, will that always be true? You want a company that can grow your service as you need it. Plus, if you need to remove a line, is there a penalty? Companies can grow, but they can shrink also. Make sure you are not going to pay high fees for a simple line removal. Also, if your business grows enough, you may need to change office locations. Make sure the provider can port your numbers to your new location.
How does the provider handle toll-free phone numbers and custom phone numbers? If you are growing your office, you need flexibility. You may not have a toll-free number now, but you may want one in the future. Plus, if you open an office in another city, you may want to have internal calls going between both locations. Ask about this type of flexibility.
When the system goes down, you need to make sure your VoIP phone service provider will be there with 24/7 support. Some companies only offer support during regular work hours. However, many businesses have customer support personnel available well into the evening or even 24/7. The provider needs to give you the same level of support to make sure your business run smoothly.
How would the service provider handle a disaster? They should have plans and systems in place in case something catastrophic happens. That means they should have top-flight security in place to prevent hackers from infiltrating their system. Plus, they need back-up and recovery plans in place and thoroughly tested.
You need to choose your VoIP phone service provider carefully. Taking the time to figure out the best provider will save you time, money, and hassle in the long run. You will get a reliable, affordable phone service that maximizes your communications channels at the same time. For a business of any size, this type of service is a perfect fit for affordability and reliability.