Wednesday, Chobani issued an unofficial Greek yogurt recall after numerous reports were issued about people getting sick and containers exploding; Chobani said that the recall affects about 5% of the product that is already in stores. Chobani has not used the word recall in any of the announcements.
Customers are angry that Chobani hasn’t moved more quickly to recall the product and waited so long to do something about it, according to the Christian Post. And Chobani users have complained about the defective products on Facebook and Twitter.
Some of the social media comments included that the yogurt was too thin, or too thick, too lumpy, or bubbly, and that many flavors don’t taste the same as they used to. Other complained that they felt very sick after consuming the product and then were surprised to find others complaining about the same thing on social media. When they searched for recall information and couldn’t find anything they became concerned.
Others complained that when they left comments on the Chobani company community webpage they were deleted shortly after they were left. Chobani left a comment on their Facebook page for users to email the company directly if they had a complaint.
Chobani posted this comment: "Here at Chobani, nothing is more important to us than the quality of our products and the safety and satisfaction of our customers. Recently, we heard quality concerns surrounding certain cups, which were experiencing swelling or bloating."
Chobani added this comment a few days later: "Our thorough investigation has identified a type of mold commonly found in the dairy environment. The product in question is less than 5% of our production and is limited to cups produced at our Idaho facility, which accounts for only one third of our production capacity."
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Sources: Christian Post and Chobani