Following customer complaints about bad product nearly a week ago, Chobani officially recalled some of their yogurt. The U.S. Food and Drug Administration called the decision to remove product from store shelves before alerting the public "unusual."
Chobani founder, Hamdi Ulukaya, issued an apology to customers via the company's website, telling everyone "I'm sorry we let you down" and "I take it very seriously and personally when we don't deliver for our fans and consumers."
Ulukaya continued to explain: "We recently identified mold in a limited amount of product that came from our Idaho facility. While this type of mold is common in the dairy environment, particularly when using only natural ingredients that are absent of artificial preservatives, it's still unacceptable to me and all of our yogurt makers."
Chobani reports that over 95% of the units in question have already been identified and removed from retailer shelves. Customers who have purchased Chobani yogurt with the code 16-012, Best By: 9/11/2013 - 10/7/ 2013, are instructed to discard the product and contact the company's Customer Loyalty Team at chobani.com/care to get replacements or refunds.
Chobani, Inc. Voluntarily Recalls Greek Yogurt Because of Product Concerns, http://www.fda.gov/Safety/Recalls/ucm367298.htm. Accessed 09/05/13.
Chobani home page, chobani.com. Accessed 09/05/13.
Vast majority of potentially affected product already identified and withdrawn, Chobani press release, http://chobani.com/who-we-are/news/2013/09/05/voluntary-recall/. Accessed 09/05/13.