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Cessna opens its third state of the art Citation service center in Europe

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Cessna held a grand opening yesterday for its new state of the art regional service center located in Valencia, Spain. The new 100,400 square foot facility will offer one-stop shop amenities for the growing fleet of Cessna Citations across Western Europe and North Africa. The center will offer repairs, maintenance and customization services.

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The Valencia center brings the total number of service centers in Europe to three. Another center is located in France and another in the Czech Republic.

Joe Hepburn, Cessna's senior vice president, Customer Service, says: "Cessna has long provided extensive customer support to our European customers, but the rapid growth of the region's Citation fleet to more than 1,000 aircraft prompted us to step up our support network. The new Citation Service Center at Valencia has been developed in close cooperation with our customers and is a showcase for Cessna's latest service standards and innovations."

The new Valencia 100,000 square foot service center is comprised of 62,400 square feet of hangar space and 38,000 square feet of office and crew facilities. The facility will be open 24 hours a day 7 days a week and capabilities will include, hydraulic and battery services, parts availability and avionics modifications.

Cessna operates 12 factory owned Citation service centers around the world. “Cessna is committed to delivering exceptional end-to-end customer service worldwide," says Hepburn. "In March, we expanded our global network of independent Authorized Citation Service Facilities with the addition of CFIC in Beijing, China, and are working towards establishing Shanghai Hawker Pacific as another member of the same network. In July, we partnered with our sister company Bell Helicopter in opening a Citation Service Center in Singapore, and today we are celebrating the opening of our third Citation Service Center in Europe. We are investing not only in facilities but also in the training and development of our talented team of service professionals, ensuring the Citation ownership experience continues to be unsurpassed."

Cessna is the world's leading general aviation company. Since its beginning in 1927, Cessna has designed, produced and delivered more than 193,500 airplanes around the globe. This includes more than 6,300 Citation business jets, making it the largest fleet of business jets in the world. Today, Cessna has two principal lines of business: aircraft sales and aftermarket services. Aircraft sales include Citation business jets, Caravan single-engine utility turboprops, single-engine piston aircraft and lift solutions by CitationAir. Aftermarket services include parts, maintenance, inspection and repair services. In 2011, Cessna delivered 689 aircraft, including 183 Citation business jets, and reported revenues of $2.990 billion. More information about Cessna Aircraft Company is available at cessna.com. Cessna is headquartered in Wichita, Kansas.

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Craig Smith

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