In an obvious attempt for some positive PR Carnival Cruises Lines announced today, September 12, 2013, via press release that the company has “unveiled an unprecedented new program that offers consumers a one-of-a-kind, hassle-free money-back guarantee when booking a Carnival cruise vacation.”
Called the “Great Vacation Guarantee”, the program basically assures you'll like your cruise or your money back, and more. The cruise line now allows passengers to terminate a trip early if they are unhappy, and receive a 110 percent refund plus complimentary transportation home, along with a $100 shipboard credit for a future cruise, if dissatisfied with the cruise for any reason. This is quite the offer.
“The ‘Great Vacation Guarantee’ was crafted to assure consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more,” said Gerry Cahill, Carnival president and CEO.
In order to qualify for these options passengers must notify the ship’s guest services desk within the first 24 hours of the voyage. Unhappy campers will then receive a full refund of their cruise fare plus an additional 10 percent, along with complimentary return air transportation from the next port of call, and free ground transportation and hotel accommodations (if necessary), along with a $100 shipboard credit to be used on a future Carnival cruise. What’s more the cruise line will take care of all the necessary travel arrangements.
This special offer is good for any three to eight-day voyage to The Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015. The program applies to U.S. and Canadian residents only and guests must possess a valid passport to return to the U.S. by air.