Carnival Cruise Lines announced upgrades to its vacation guarantee program that will allow dissatisfied passengers to end their cruises early without financial penalty. According to a September 12 press release received by Examiner, the Great Vacation Guarantee provides a full refund of the cruise cost, an additional payment of 10 percent of the cruise cost, arrangements for complimentary air transportation to the passenger’s originating port or airport, and an onboard credit for a future Carnival cruise.
Under the terms of the Great Vacation Guarantee, passengers who wish to use the program must notify the staff at the guest services desk within 24 hours of the start of the cruise. Along with the 110% refund, complimentary transit, and $100 shipboard credit for a future cruise, Carnival will also cover the cost of any penalties related to the Passenger Services Act should the passenger debark in a U.S. port. Additionally, Carnival will also cover the cost of ground transfers to the airport and, if necessary, hotel accommodations.
In addition to the 24-hour notification, passengers must also meet the following criteria:
- The current sailing must be a three- to eight-day cruise to the Bahamas, Caribbean, Mexican Riviera, Alaska, and Canada/New England
- The passenger must be a resident of U.S. or Canada
- The passenger must possess a valid passport to re-enter the U.S. by air
Passengers should also note that they will not be reimbursed for any charges incurred onboard, such as purchases in the gift shops, bars, and spas. Additionally, passengers will not be reimbursed for meals and other incidental charges during their trip home.
The $100 future shipboard credit must be used within one year, and the program is available from now through at least April 30, 2015.
These upgrades are a significant enhancement to Carnival’s previous vacation guarantee that the line had offered since 1996. The earlier guarantee also included return airfare, yet refunded the unused portion of the cruise and also required passengers to remain onboard until the first non-U.S. port of call.