Carnival Cruises failed to provide its customers with quality service when one of the cruise ships stalled due to the ship's power failure on March 14, according to a CNN report.
The ship was docked offshore in Philipsburg, St. Maarten, when it's generator failed. The passengers were left in the lurch without power and unsanitary, non working toilets. The passengers were also remanded to remain on the boat without power or toilet while the cause of the outage was under investigation.
At some point the power and facilities were restored, but the cruise was terminated abruptly. The ship's captain Massimo Marino informed the passengers via letter, to make alternate arrangements. One, return by air back to Orlando or two, another destination of their choice.
The passengers were offered a partial discount and half price payment discount on a future cruise as a feeble compensation. In a statement from Carnival in explanation of the incident, "the ship's emergency diesel generator failed and the ship's next voyage was canceled."
The ship had 4,300 guests and about 1,300 crew members. According to the report, after a fire last month that crippled one of its ships in the Gulf of Mexico, leaving passengers stranded for days while the vessel was towed back to land.
Carnival President and CEO Gerry Cahill said the probe of the incident will focus on the prevention, detection and suppression of fires, engine room redundancies, and what additional hotel facilities might be provided and might run off the emergency generators. A comprehensive review of all of its 23 ships is in progress.
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