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Carnival Cruise Lines offers satisfaction guaranteed or money back plus more

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Carnival Cruise Lines has promised for a long time that travelers will have a wonderful cruise on their ships or get their money back. Now Carnival has ramped up that promise even more with its “Great Vacation Guarantee.”

The deal guarantees that passengers who are not enjoying the cruise can notify the ship’s management within the first 24 hours of the voyage and receive a 110 percent refund plus complimentary transportation home. The guarantee also adds $100 shipboard credit for a future cruise.

“We are proud to carry nearly 4.5 million satisfied guests each year and are very confident in the quality of the vacation experience we provide on board the 24 ships of Carnival Cruise Lines,” said Gerry Cahill, Carnival president and CEO.

“The ‘Great Vacation Guarantee’ is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more.”

The Great Vacation Guarantee is valid on all three- to eight-day voyages to the Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015. The program applies to U.S. and Canadian residents only and guests must possess a valid passport to return to the U.S. by air.

Carnival will fully handle all the necessary travel arrangements to make it a truly hassle-free experience. In the event the cruiser drove to the port of embarkation, Carnival will arrange complimentary transportation back to that port.

If other guests in the same party do not want to exercise the Carnival Great Vacation Guarantee, they can stay aboard and continue their cruise.

To make the deal even sweeter, all lincidentals will be refunded as well – 100 percent of the cruise cost, plus government fees and taxes, the Vacation Protection Plan, prepaid gratuities, and unused pre-purchased services such as the spa and unused shore excursions.

Then Carnival will top that with an additional 10 percent, which will be mailed via check. Or disgruntled travelers can receive that 10 percent as cash at the Guest Services desk.

Carnival will honor the terms of the Great Vacation Guarantee for all sailings at least through April 30, 2015. Why that deadline? Carnival officials said that date was picked because the company is not yet selling cruises beyond that date. However, once later sailings are available, carnival said it will evaluate extending the guarantee beyond that date.

Why is Carnival taking this gamble?

As the Carnival Cruise Lines website notes, “We believe, and have so much confidence in our product, that we felt it was appropriate to make our guarantee even stronger. We're proud of the experience we deliver to the millions of guests who cross our gangway each year.”

For more information: Check out the Carnival Cruise Lines website at www.carnival.com

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