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Carnival Cruise Lines launches new shore excursions best price guarantee

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Shore excursions are part of the fun of cruising. Going ashore and taking a tour is an exciting option on cruises. And, almost always, there are more tour options than I can do. Makes for hard choices.

But Carnival Cruise Lines has now come up with a cruise industry first to be sure passengers get the best shore excursions possible. Carnival just announced a guarantee that guests who book a Carnival shore excursion and find a comparable tour at a lower price will receive an onboard credit of 110 percent of the difference.

“Many of our repeat guests who have booked Carnival shore tours previously are already knowledgeable on the outstanding value our tours provide,” said Mico Cascais, vice president of tour operations for Carnival Cruise Lines.

“However, our research indicates that many others, particularly first-time cruisers, are interested yet concerned as to whether or not they are getting the best deal,. The best price guarantee program will assure our guests they are getting both the highest quality and the best value on all of our tours.”

I’ve long known that the shore excursions offered by a cruise company are the best way to go. The excursions have to be well organized, reasonably priced, safe and interesting or the cruise line would not keep offering them.

I once saw a couple returning to our cruise ship shaking their heads and vowing never TO take a Jamaica tour again. The problem was not Jamaica and it was not the tour, it was the tour company. The poor couple had booked it with a tour company after they got off the ship and saw a cheap tour offered in Jamaica. Never ever do that.

CHOOSE CRUISE COMPANY SHORE EXCURSIONS

Stick with the cruise company excursions. They offer the best protection and now the best price. I was very pleased with my Bob Marley tour when the Carnival Breeze docked in Jamaica. But I don’t think I would have wanted to take the tour with any company other than the one backed by the Carnival company.

Of course, with Carnival’s new excursion protection plan, cruisers are guaranteed to get the best deal from a Carnival excursion. Sounds like a great program.

Guests sailing on a Carnival cruise who book a shore excursion through the cruise line can be completely confident they are getting the best price and best value with the introduction of a new shore excursion best price guarantee.

The only guarantee of its kind in the cruise industry, the program is now available fleet wide for all Carnival Cruise Lines shore tours on ships sailing from North America.

Under the best price guarantee, guests who find the same tour offered by another operator at a lower price than their booked excursion either before or during their cruise can complete a claim form to receive 110 percent of the difference in the form of a shipboard credit.

The guarantee is available for excursions booked prior to or during a cruise. If guests pre-book an excursion, then find a comparable tour advertised online at a lower price, they can complete an online form up to seven days prior to the cruise to invoke the guarantee. Guests can also complete a form during the cruise either before or after their excursion has taken place. Claims are typically processed within 24-48 hours.

DON'T MISS THE BOAT

Guests who book their excursion through Carnival enjoy the convenience of having shore excursion tickets delivered to their stateroom, 24/7 access to shipboard staff to answer questions and obtain assistance, and an assurance that they will receive a refund or the excursion time will be adjusted as needed based on weather or other issues affecting a ship’s scheduled port of call visit.

I heard a faint gasp during my Carnival Magic orientation meeting in December when Magic Cruise Director James Dunn told cruisers what would happen if they booked a shore excursion not offered by Carnival and didn’t return to the ship in time for its sailing.

“We will leave you,” Dunn said. “We’ve done it before and we will do it again.”

Of course, that is no problem when you book a shore excursion with Carnival. I’ve never been late getting back to the ship on a ship-arranged tour excursion. But if something were to happen with a Carnival tour, Dunn said, the ship would wait.

Ongoing communication between tour operators and shipboard staff ensures that the cruise line is aware and can make necessary changes to a ship’s departure time when a tour is running late or unexpected circumstances arise, Dunn said.

Sure worth the peace of mind to me.

The online and onboard claim forms require guests to provide the name of the competitor offering the comparable tour, excursion name, where the tour was advertised and the duration, price and any items included in the tour such as lunch, drinks, transportation or admission fees.

The best price guarantee is applicable to shore excursion matches on the same date as the tour purchased from Carnival.

For more information about Carnival’s new shore excursion best price guarantee: Visit www.carnival.com/shoreexcursionbpg.

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