Carnival Cruise Lines has had a money-back guarantee for quite some time. The deal was simple: Onboard, if you are not having the time of your life, let the ship's management know before your first port of call and Carnival will give your money back and a complementary flight back home. Bumped up to ram home the confidence Carnival has in what they do, the cruise line took that basic refund program and energized it.
The “Great Vacation Guarantee” allows guests to end their voyage early and receive a 110 percent refund plus complimentary transportation home, along with a $100 shipboard credit for a future cruise, should they be dissatisfied with their cruise for any reason. The addition of the $100 shipboard credit is the meat of the news here. The bigger story is that they do it at all, let alone promote it. To me, the promotion solidifies their confidence in shipboard programming.
“We are proud to carry nearly 4.5 million satisfied guests each year and are very confident in the quality of the vacation experience we provide on board the 24 ships of Carnival Cruise Lines,” said Gerry Cahill, Carnival president and CEO. “The ‘Great Vacation Guarantee’ is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more.”
To take advantage of the deal, should things not go well, guests simply notify the ship’s guest services desk within the first 24 hours of the voyage to receive a full refund of their cruise fare plus an additional 10 percent, along with complimentary return air transportation from the next port of call, and complimentary ground transportation and hotel accommodations (if necessary), along with a $100 shipboard credit to be used on a future Carnival cruise. Not that we want to end our vacation this way but Carnival is doing it right; Carnival will fully handle all the necessary travel arrangements to make it a truly hassle-free experience.
The “Great Vacation Guarantee” is valid on all three- to eight-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015. The program applies to U.S. and Canadian residents only and guests must possess a valid passport to return to the U.S. by air.